Delivery Policy

Delivery Policy

Free shipping applies to all orders over the value of $50 for delivery Australia wide. All other orders within Australia will be charged a $10 flat fee for shipping.

Darwinirrigation.com.au’s chosen freight carrier is StarTrack. Upon receipt of a customer order, Darwinirrigation.com.au will use its best endeavours to ensure that all items are dispatched on the same day for orders received before 1:30pm ACST or by the next working day (Mon-Fri) for all orders received after 1:30pm ACST.

Delivery times are 3-5 business days following dispatch of orders. However, road delivery times may vary due to factors such as customer location (metro/country) and upon the StarTrack service times within a respective area. Although major metropolitan areas are often quicker, Darwinirrigation.com.au recommends that customers allow 5 business days before contacting us to check on the status of their order.

All items are released to our chosen carrier in good faith Darwinirrigation.com.au cannot be held responsible for delivery delays attributed to any external cause.

Preferably a customer should ensure that a representative will be present to sign for and receive delivery of any goods. If this is not possible refer below for authority to leave information. Failure to comply, without supplying an authority to leave to Darwinirrigation.com.au prior to dispatch, will potentially result in the carrier’s re-delivery charges being billed to the customer.

Darwinirrigation.com.au do not offer international shipping through our online shop. Please contact us on 1800 431 167 or shop@darwinirrigation.com.au to arrange international shipping.

AUTHORITY TO LEAVE

As part of the checkout process, a customer will be asked to state whether they give authority to leave (ATL) goods unattended at the delivery address.

By ticking the ATL box, the customer is giving permission for Darwinirrigation.com.au’s selected freight courier to leave items at the delivery address without obtaining a signature from an authorised recipient at the time of delivery. The customer therefore agrees that without providing a proof of delivery signature to StarTrack, or any agent thereof, that they accept full responsibility for any and all actual or potential loss or damage relating to that delivery.

If no representative is present at the time of delivery and the ATL box has not been ticked, the customer will potentially incur further charges for any additional freight cost incurred on re-delivery attempts.

PICK UP

Pick-up of your order is available from our store at Lot 1140 Georgina Crescent, Palmerston City NT 0830 between 7:30am and 4:30pm local ACST time, Monday to Friday.